Mae watches every account's health score, ARR at risk, and renewal window continuously — surfacing what needs a human this week instead of waiting for churn to show up as a cancelled invoice. Own tenancy, own login, and a live composite health score pushed to Cosmos for every account you manage.
No — Arc doesn't replace your sales CRM. It's the customer-health and relationship-signal layer: composite health scoring, at-risk tracking, and a proactive digest of what needs a human this week, purpose-built for post-sale customer success rather than pipeline management.
No. Arc owns its own tenancy and its own login and works standalone from day one. Its value grows as other modules push customer signals into it and as Cosmos aggregates what Arc detects, but nothing here is gated behind another product.
Each signal in the digest carries a suggested action and stays visible until a human takes it or dismisses it — nothing is auto-resolved silently, and every signal that's detected is also pushed to Cosmos as churn risk, engagement, or NPS delta.
Health score is tracked per account with real history (shown as a trend line, not just a single number) and rolled up into one composite score across your whole portfolio — the same number that gets pushed to Cosmos as customer_health_composite.